Frequently Asked Questions
About Aptoide
What is Aptoide?
Aptoide is an independent Android app distribution platform that allows users to discover, download, and manage apps and games, offering an open and diverse app ecosystem with no regional restrictions.
What is the Aptoide app?
The Aptoide app is the Android application that gives users access to the Aptoide app ecosystem, allowing them to discover, download, install, and manage apps and games directly on their device.
How does Aptoide work?
Aptoide works as an open app distribution platform where users can discover, download, and manage Android apps through the Aptoide app.
Where is Aptoide based?
Aptoide is based in Portugal, where the company was founded and is headquartered.
What apps are available on Aptoide?
Aptoide offers a wide range of Android apps and games, covering different categories such as entertainment, productivity, utilities, and gaming.
Safety and Trust
Is Aptoide safe? Can Aptoide be trusted?
Aptoide is designed to provide a safe app discovery and installation experience.
Is Aptoide legal / legit?
Yes, Aptoide operates as a legally established company and complies with applicable laws in the jurisdictions where it provides its services. Aptoide was founded in 2011 in Lisbon, Portugal, and offers app distribution solutions for Android and iOS devices.
Download and Installation
How to download and install Aptoide?
To download and install Aptoide, visit the official website (https://en.aptoide.com/) from your Android device and tap the Download button available on the homepage.
How to download the Aptoide APK?
The Aptoide APK can be downloaded directly from Aptoide's official website https://en.aptoide.com/ using a web browser on your Android device.
Can I download old versions of Aptoide?
Yes, it is possible to access and download previous versions of the Aptoide app, which can be useful for compatibility reasons or personal preference.
How to download apps from Aptoide?
Apps and games can be downloaded from Aptoide either directly through aptoide.com on the web, or through the Aptoide app after it is installed on your Android device.
How does updating apps work in Aptoide? Who can update apps?
You can update apps installed through Aptoide directly within the Aptoide app.
How to update Aptoide?
The Aptoide app can be updated directly from within the Aptoide app itself, in a similar way to updating other Android apps.
How to uninstall Aptoide?
Aptoide can be uninstalled like any other Android app directly from your device.
How to delete Aptoide account?
An Aptoide account can be deleted by following the account management options available in the Aptoide app or through the relevant account settings.
Aptoide for iOS
Is Aptoide available for iOS / iPhone?
Yes. Aptoide is available for iOS exclusively on iPhone devices within the European Union.
How does Aptoide work on iOS?
Aptoide operates within Apple's alternative app marketplace framework, which enables third-party app distribution on iOS in supported regions.
How do I get started with Aptoide on iOS?
To get started, visit the official Aptoide for iOS page on your iPhone and follow the installation instructions.
Aptoide TV
What is Aptoide TV?
Aptoide TV is an alternative app store designed for Android TV devices and set-top boxes.
How to install and use Aptoide TV?
To install Aptoide TV on an Android TV device or compatible set-top box, visit the official website at https://tv.aptoide.com/ and select "Download Aptoide TV."
Is Aptoide TV safe?
Yes, Aptoide TV is designed to provide a safe app discovery experience on TV devices, following the same core security principles used across the Aptoide platform.
Is Aptoide TV free?
Yes, Aptoide TV is free to download and use on compatible TV devices.
Aptoide Wallet and Balance
What is Aptoide Wallet?
Aptoide Wallet is the app that allows users to manage their [Aptoide Balance](/company/faq/what-is-aptoide-balance) and make in-app purchases within supported apps and games.
What is Aptoide balance?
Aptoide Balance is a digital balance used for in-app purchases within supported apps and games available on Aptoide.
Is Aptoide Wallet safe?
Yes, Aptoide Wallet is designed to provide a safe and secure payment experience within the Aptoide ecosystem.
Are promo codes available on Aptoide Wallet?
Yes, promo codes may be available for use with Aptoide Wallet, depending on ongoing campaigns and promotions.
For Developers
What is Aptoide Connect?
Aptoide Connect is Aptoide's solution for developers, designed to help developers distribute, manage, and monetize their apps across multiple alternative app stores, including major stores such as Aptoide, Aptoide Games, Xiaomi, and others. Through this network, developers can reach more than 50 million monthly active users worldwide.
How can developers publish apps on Aptoide?
Developers can publish apps on Aptoide using Aptoide Connect, the platform designed for app distribution and management within the Aptoide ecosystem.
How do developers monetize apps on Aptoide?
Developers can monetize their apps on Aptoide through in-app purchases using the Aptoide Billing SDK, available via Aptoide Connect. The SDK is designed to be very similar to the billing system used on Google platforms, making integration easier for developers who already support in-app purchases.
Troubleshooting and Maintenance
Why is Aptoide not working?
Aptoide may not be working due to a variety of common issues, such as network connectivity problems, outdated app versions, or temporary service interruptions.
Why is Aptoide not downloading?
Aptoide may not be downloading due to common issues such as network problems, device restrictions, or temporary interruptions.
Cloud Gaming
What is Aptoide Cloud?
Aptoide Cloud is Aptoide's cloud gaming solution, allowing users to play games directly from their browser without needing to install them.
Is Aptoide Cloud safe?
Yes, Aptoide Cloud is safe! Your login is secure, data is encrypted, and each game session is private. If you notice anything suspicious, contact support.
My wallet isn't linked to my Cloud Gaming account. What should I do?
Sign in to the Aptoide Wallet app with Google, then log into Aptoide Cloud — your wallet will link automatically.
I'm a new user on iOS / iPhone. How do I get started with Aptoide Cloud?
Open Aptoide Cloud in Safari or Chrome, sign in with Google, and your wallet will be created automatically.
I'm getting a "Network Issues" message. How can I fix it?
Use the Help Tab to hard reset your session. If it persists, contact support with device and browser details.
I get a black screen when launching the game. How can I fix it?
Refresh, try another browser, or hard reset from the Help Tab. Contact support if the issue continues.
I'm stuck on the game's loading screen. What happened?
Hard reset from the Help Tab. If it still happens, contact support for a wallet reset.
